What’s included in the price? — Each experience includes professional guiding, scheduled activities, transportation when noted, and light refreshments. Gratuities are not included but are always appreciated for excellent service.
How long does each experience last? — All experiences are designed as half-day tours, typically running from 10:00 a.m. to 3:00 p.m.
Do I need to bring anything? — Comfortable clothing, sunscreen, and a positive attitude are all you need. Cameras are always encouraged.
Are tours private or shared? — Group sizes are kept between 2–8 people for comfort. Private tours are available upon request.
Are Miami Heat game tickets always available? — Tickets are offered only when home games are in season (October–April). Seat availability and pricing vary per game.
Can I cancel or reschedule? — Cancellations are accepted up to 48 hours before the scheduled start time for a full refund. Within 48 hours, changes depend on availability.
Do you accommodate dietary restrictions? — Yes. Please inform us of any dietary needs in advance so we can tailor your culinary stops accordingly.
What languages do you offer tours in? — Tours are available in English, Spanish, Portuguese, and Japanese.
What happens in case of bad weather? — Most experiences proceed as scheduled with indoor adjustments if necessary. In severe weather, guests will be contacted regarding rescheduling or refunds.
